Nick's Notes

Yes, but No, but Yes…

Everyone dislikes dithering. It is particularly frustrating when someone you report to can’t make up their mind and give clear direction. Equally, it is difficult when so called decisions are revisited, and things you believe to be settled get reopened and discussed further. I have no magic wand to make these things go away. But it is possible to look []

Journey’s end

We are much given to describing activities as ‘journeys’. A project, the customer experience, even our own personal development is all described that way. A journey is then depicted as if it were a physical movement from one place to another. We talk about the target on the horizon, we discuss the progress we have made (especially when it is []
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