Workshops

Measuring the Value of IT

As the digital agenda becomes pervasive in the daily business management agenda, the challenge for CIOs is to show how technology spend on both innovation and business as usual work should be prioritised, measured and analysed within the context of value generated towards the organisations digital future, rather than based on standard IT spend KPIs. Join us at this workshop []

Implications of EaaS on Customer Service

Continuing our theme of examining the impact that Everything as a Service on various parts of the IT function, we will be investigating the different ways it will impact on the provision of IT customer service. We will be looking at the different ways of providing support, the growth of the global support center and tackling how EaaS fits with []
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