Lloyds Bank cuts 450 jobs to make way for digitisation roles

Lloyds Banking Group has axed 450 jobs to create 255 digital-focused roles as it adapts to changes in customer banking habits. Lloyds Banking Group has made 450 job roles defunct as a result of customers increasingly moving to digital channels for services. The bank said it will create 255 roles to help it support this change in customer behaviour, with…

Mac Musings

I wrote the bulk of this blog on the train. Nothing unusual about that I spend a lot of time on trains these days. But I wrote this on my MacBook Pro, and that is unusual. I like my MacBook – it has a great screen, sufficient power for the sorts of things I do on the move and a []

Run for the hills

“Sir, when a man is tired of London, he is tired of life; for there is in London all that life can afford.” Samuel Johnson was wrong, tragically so. Traveling to a recent CIO Connect workshop I was struck by how much I dislike London. It’s noisy, dirty, dusty, full, rude, smelly. There are too many people in too small []

Alphabetic Serendipity

I have rediscovered bookshops, and with them, books. Perhaps bookshops have been reinvented since I last indulged, Bookshop 3.0, you might say. I’m up to Kindle 6.6 on my iPad after all. 2.0 brought coffee shops some time ago and 1.0 always featured knowledgeable staff, who knew about the books as well as the shop, especially in the independent bookshops. []

I’m back

It has been a while since I last blogged, though through the wonders of foresight not quite so long since you read my last blog. A lot has happened over the past few weeks, most notably for me my Mother died. Those of you who read this blog regularly know she had dementia, so in many ways it was a []

Privacy and Control

It will come as no surprise to the people who read this blog regularly that I have been exercised by the Facebook / Cambridge Analytica story still doing the rounds on the mainstream news programmes. My preference for privacy has led to me leading a near Google-free existence , preferring to use DuckDuckGo or IXQuick as my primary search engines []

Ask and you may get

I am frequently surprised by how accommodating people and businesses are. Contrary to popular opinion of “computer says no” I think we are in an era of more flexibility than many people recognise. Whether buying a major item or smaller, whether taking on a service or subscription you can often find a deal. In part the challenge comes from finding []

Rules not Recipes

Throughout the Spring many people look at their lifestyle and make resolutions to fix some of the things they are most concerned about. This includes the amount of alcohol they drink and leads to ‘dry January’ or the amount they eat – especially following on from over indulgence over the holiday period. The newspapers and magazines pick up on this []

Telling Stories

Humans are storytellers. From time immemorial we have told stories to explain things we didn’t understand, and to paint a picture of a present and a future that others would accept and help make a reality. Inevitably this addresses the big questions of our existence and so encompasses religion, philosophy and politics where, unlike science, there are few objectively correct []

Meeting Expectations

CIOs are senior executives. Most, or perhaps these days it’s many, still have an executive assistant. I spend most of my life meeting with CIOs. So why is it so hard to get into the diary, and sometimes harder still to stay in it? I know, you’re thinking it’s about priorities, about value. I get bounced or pushed to the []

Yes, but No, but Yes…

Everyone dislikes dithering. It is particularly frustrating when someone you report to can’t make up their mind and give clear direction. Equally, it is difficult when so called decisions are revisited, and things you believe to be settled get reopened and discussed further. I have no magic wand to make these things go away. But it is possible to look []

Journey’s end

We are much given to describing activities as ‘journeys’. A project, the customer experience, even our own personal development is all described that way. A journey is then depicted as if it were a physical movement from one place to another. We talk about the target on the horizon, we discuss the progress we have made (especially when it is []